Tony77

Personal Information

Name:             

Antonio Trento

Telephone:

 +48 517 064 767; 

 +39 348 401 9865

E-mail:

ing.trento.antonio@gmail.com

Linkedin:

https://www.linkedin.com/in/antonio-trento-2776425a/

Work Experience

08.2021 – currently

Cognizant (Gdansk, Poland) – Senior Process Executive for Apple mapping

–        Processing predefined number of transactions with highest level of accuracy (done via research in various online sources)

–        Handling direct phone calls with clients: queries – clarifications

–        Incident management and solving client requests

01.2020 – 08.2021

Amazon (Gdansk, Poland) – Data analyst for Alexa’s Artificial Intelligence

–        Data analysis of various types of data: text, speech, aiming to teach Alexa to recognize human requests from different devices; Alexa´s project workflows: Transcription, GSR Goal Success Rate, Annotation, Answer and Request Moderation, User Moderation

–        Data coding-tagging with high-quality labels, according to guidelines and KPIs

–        Providing feedback for improvements to existing in-house tooling and process, to help increase quality and data process efficiency

06.2017 – 03.2019

Teleperformance (Lisbon, Portugal) – Customer Service and Team Leading (Netflix)

–        Assistance, by phone or through written support, to any of the customer’s question and concerns regarding the service

–        Providing information regards to clients’ payments and account activity

–        Advising customers and providing update help guides meeting their individual needs

–        Providing a training to new joiners

–        Take incoming issues from employees having difficulties at work

–        Log call details onto case management systems

–        Keep supervisor and team members informed of problems and progress

–        Ensuring the team’s development, monitoring and evaluation

–        Managing the team daily, according to internal policies

–        Ensuring the accomplishment of KPI (recalling, call duration, reimburse)

–        Developing action plans for individuals’ continuous improvement

05.2016 – 02.2017

Teleperformance (Taranto, Italy) – Customer Service (Enel Servizio Elettrico, Enel Energia, Payback)

–        Assistance, by phone support, to any of the customer’s question and concerns regarding the service

–        Providing information in regards to clients’ payments

01.2014 – 09.2014

Musa Point (Massafra, Italy) – Trainer

–        Providing a series of professional training sessions to cover issues related to: environmental sustainability, sustainable development, safeness in a workplace

01.2010 – 06.2010

CNIPA Puglia (Taranto, Italy) – trainer

–        Providing professional training sessions to cover subjects of: ecology, environmental sustainability, land and environmental management, sustainable development

04.2006 – 05.2020

Professional activity of engineer

–        Professional collaboration with multiple engineering and architecture offices

–        Structural design, fire design prevention

–        Energy design and certification of buildings

–        Creation of 2D and 3D technical drawing: architectural and structural work, technical surveys

–        Preparation of technical reports, advices, thousandth tables, land registries, transfer and heritage

–        Preparation of various types of technical surveys: buildings, topographic, with total and GPS station

–        Activity related to work management and construction site

–        Execution of all technical and administrative procedures, necessary as per start of commercial activities, amnesty of buildings

–        Risk assessment in a workplace  

Education

10.2014 – 04.2016

Post graduation individual studies

Technical analysis of regulations related to design, operation, and dams construction Geotechnical and safeness in a workplace subjects

10.1999 – 04.2006

Master degree in environmental engineering – Polytechnic of Bari and professional qualification – vote 108/110

09.1991 – 07.1996

Maturity Exam graduation in Scientific Secondary School of Liceo Scientifico D. De Ruggieri in Massafra

Certificates and courses

03.2015

EIPASS 7 modules – European Informatics Passport certificate by Musa Group of School in Massafra (ICT Safeness, Data Base Management, Multimedia Presentations)

06.2010

Condominium administration certificate

10.2008

Structural Engineering of existing buildings, safety evaluation, interventions and monitoring Advanced Course organised by Italian Center for Southern Economy Studies (CISEM)

07.2008

Fire prevention – specialisation course, pursuant the Italian Law 07.01.1984 n. 818

Language

–        Italian (native)

–        English (fluent)

–        Portuguese (communicative)

Skills

–        Professional experience in civil construction (structural building), mechanics, and electrical engineering

–        Advanced familiarity to computer sciences and its hardware and software aspects

–        Analytical and technical skills, logical thinking

–        Great communication and leadership skills

–        Excellent project management skills

–        Driving licence B

Software

–       thorough knowledge of finite element structural calculation software FEM: Sismicad, Lisa, Jasp, Prosap

–        highly advanced and professional use of 2D and 3D software for photorealistic renderigs BIM CAD: Autocad, Freecad, Solidworks, 3ds Max, Rhinoceros, Blender, Dialux

–        professional knowledge of cadastral software – Docfa, Regeo, Voltura

–        drafting energy performance certificates: Termus, Termolog, Masterclima, Docet

–        deep knowledge of metric calculation of buildings software: Primus

–        Microsoft Office, all Windows operation systems, Linux,

–        Python (medium level), JavaScript (basic level)

Personal Attributes

–        Creative, fast leaner

–        Problem solving attitude

–        Hardworking team-player

–        Easy adaptable to changing environment

Interests

–        Mechanic Engineering

–        3D Virtual Modelling

–        Latin dances